Some users may encounter the error “Submission rejected, token invalid” when trying to download software from our website. If you have this problem, please try to clear the cached images and files of your browser and then retry again. See below:
If you have done the above and still encounter the same error, then please submit a support request via our website.
Welcome to the world of Tosska ! We are happy that you have decided to partner with us to let us help you with our Tosska solutions.
Please select the product (and choose the options, if any) that you want and proceed to checkout. In the checkout page, please fill in the Order details. Please double check and make sure that your email address is correct as this will be where we will be sending you the Tosska Product Link for download (if applicable) and Product License Key.
When you have finished fill in the required information, press ‘continue to payment’ to finish the remaining buying process. You will then be directed to the PayPal payment page. Follow the instructions online and we will then process your payment online.
Upon successful processing of your payment, you will receive an email that contains your order details as well as a link to download the Tosska Product of your choice, if applicable. Please note that this link will allow a maximum of 3 downloads (in case your download is not successful and need to retry) and will expire in 30 days. An email will also be sent to you separately that contains the License Key and the site message that are unique to this order. You will need this License Key in order to install and run the Tosska Product properly. Please note that the information contained in these two emails is strictly confidential and you should not release it to anyone else. Please keep them in a secure and safe place.
Enjoy using your Tosska product and welcome to the Tosska family !
Tosska understands that nothing is more convincing than doing a trial of the product in your own environment. Therefore Tosska provides trials of all Tosska products free of charge.
All you need to do is to pick the product you want to do the trial, fill in your email address, make sure the email address is correct and press the submit button. Then the download of the Free Trial will start immediately. A welcome email will be sent to you at the email address you entered. For products that need trial key, the welcome email will also include the Trial Key and site message. You will need this Free Trial Key when installing the Trial Product. It’s that simple !
You are welcome to submit your support requests / bug reports to us by sending emails to firstname.lastname@example.org or by filling in the Support Request Form. However, before submitting such request, we recommend you to do the followings :
Make sure to first read the FAQ page and the documentations included with the product.
Make sure you can reproduce the problem with the latest version of the Product.
When submitting a support request / bug report :
Please select the correct product version and fill in the correct license no.
Use ‘Short Description’ to highlight the issue you are reporting.
If you are reporting a bug, please include the description of the problem, the steps to reproduce the problem and what was the expected result in the ‘Details’ section. If possible, please also include any data creation script and SQLs used. Or else, describe the services that you need.
If you get an unexpected exception error when using the product, the exception windows will be shown automatically. You can click the ‘Create Support Bundle’ option to generate the Support Bundle. Or alternatively, you can go to the menu on the top right hand corner and select ‘Support Bundle’ anytime to generate the Support Bundle. Then send the Support Bundle to us as an attachment via email to email@example.com.